Refund & Return Policy – Modern Chic Mart

Modern Chic Mart, we want you to love your purchase. If you are not completely satisfied, we’re here to help.

Returns

You may request a return under the following conditions:

  • Return request must be made within 7 days of delivery

  • Product must be unused, unwashed, and in original packaging

  • Tags, labels, and invoice must be intact

  • Product should not be damaged or altered

Non-Returnable Items

The following items are not eligible for return:

  • Used or damaged products

  • Items without original packaging

  • Products purchased during clearance or sale (if applicable)

Refunds

Once your returned product is received and inspected:

  • You will be notified about the approval or rejection

  • If approved, refund will be processed within 5–7 business days

  • Refund will be credited to your original payment method

Return Shipping

  • Customers may need to bear return shipping charges unless the product is defective or incorrect

  • In case of wrong or damaged product, we will cover the return cost

Exchange Policy

We offer exchanges only if:

  • You received a defective or damaged product

  • You received the wrong item

Exchange requests must be raised within 48 hours of delivery

Order Cancellation

  • Orders can be canceled before shipment only

  • Once shipped, cancellation is not possible

Damaged or Wrong Product

If you receive a damaged or incorrect product:

  • Contact us within 48 hours

  • Share images/videos as proof

  • We will arrange replacement or refund

Contact Us

For return or refund requests, reach out to us: